Whether you require associates for end-user questions or engineers for advanced technical support, we provide specialized services to ensure a superior customer experience. At NexxLinx, we train our Associates to perform according to a number of key metrics, including a 95% FCR (First Call Resolution) rating.
Our highly knowledgeable technical support team is trained on every aspect of your product to effectively service your customers while exceeding your goals. We recruit tech-savvy individuals who pride themselves on their service ethic, which means customer satisfaction always comes first. Your priorities are our priorities.
NexxLinx technical support expertise includes: