Short message service (SMS) is a globally accepted mobile service that enables text format messages to be sent from one mobile device to another, or to and from the Web. It also connects mobile subscribers to external systems such as E-mail and voice-mail systems.
SMS is often referred to as texting, because the message is limited in size, and cannot contain images or graphics. As a contact channel, NexxLinx takes advantage of SMS for a variety of simple customer interactions in both a self-service and chat formats. Like IVR, SMS significantly reduces the cost of frequent requests like account balance, shipping status, or renewal inquiries.
SMS is a proven reliable, low-cost communication mechanism for the delivery of messages to one or many customers at a time.