Interactive Voice Response (IVR)

IVR Agent
Contact Center Text Support

IVR is a technology that allows a computer to detect voice and keypad inputs. The difference between an IVR experience that clearly and effectively guides a caller through the process to achieving a result is not technology, but design. NexxLinx gives you the best of both worlds. With our IVR programs and services, we can act as your primary IVR provider or as overflow on-demand backup to your in-house programs.



IVR Templates

In addition to a visual scripting tool allowing you to quickly develop your own scripts, NexxLinx offers a library of IVR applications templates that can be delivered "off the shelf" or as a base system tailor made to your needs, including: lead generation, NACSZ capture, automated surveys, help lines, FAQ's, and order status.