ATLANTA--(BUSINESS WIRE)--NexxLinx Corporation recently celebrated a landmark 20 years of providing Customer Service and Support to Reader's Digest. Since 1989, NexxLinx (formerly ETC Data) has received, sorted, and processed mail and editorials for the publication. Mail is then forwarded to the appropriate office or location for handling.
In 1998, NexxLinx added another task to the services performed for Reader's Digest. Customers contact NexxLinx to locate a particular article, quote or other information that appeared in a past publication. The NexxLinx Customer Support team performs the research and provides the article or information as requested.
NexxLinx has provided Customer Care and front and back office support for the nation's leading publications, including those in the Financial, Technology, and Entertainment sectors. The NexxLinx Technology platform provides the ability to handle Customer Support from subscription management to order processing to one-on-one Customer Service via email, fax, chat, and voice in more than 20 languages.
The Reader's Digest Association, Inc. is a global multi-brand media and marketing company that educates, entertains and connects audiences around the world. Reader's Digest is dedicated to providing customers with the inspiration, ideas and tools that simplify and enrich their lives. The company publishes nine magazines with circulations of at least 1 million. RDA is targeting growth by creating multi-platform communities based on branded content. The company is growing internationally by leveraging its leading brands across its global footprint; for example, Allrecipes.com, the largest food website in the world, since 2008 has launched 12 international sites serving 17 countries.
NexxLinx (www.NexxLinx.com), headquartered in Atlanta, GA, boasts a global footprint with Contact Centers in North America, South America, Africa, Europe and Asia. With clients across the globe, NexxLinx Agents can provide services in multiple languages, via email and telephone. NexxLinx offers an integrated software platform, driven by the convergence of voice and data communications. Services provided by NexxLinx Agents allow large companies to deliver Best in Class customer service without a need to build, fund, and staff a customer service facility with expensive infrastructure and technology overhead.