ATLANTA - (Business Wire) NexxLinx, a business process outsourcing provider, and VANAD, European specialist in customer interaction, have entered into a strategic partnership. With their combined forces, NexxLinx and VANAD offer a global, virtual, on-demand, multi-channel and multi-lingual contact center platform, capable of serving companies that do business in both the North American and European continents.
Global companies who consider outsourcing their customer contact processes face the problem of multi-lingual support. As they provide their services or products in multiple countries, they need sales and support representatives who speak local languages to best serve local customers. The NexxLinx/VANAD partnership solves this dilemma. The combination of forces brings a count of up to twenty languages spoken, meaning NexxLinx/VANAD can service customers virtually anywhere in the world!
NexxLinx and VANAD have constructed a strong bridge between the North American continent and the European countries. The key to their partnership is the Nexxphase Interaction Platform, an open source modular based system which eliminates many technical challenges. Both NexxLinx and VANAD use Nexxphase, based on the robust combination of IP and BPM SOA based technology. By using Nexxphase, it doesn't matter what country service originates from or what language is being spoken as the on-demand multi-lingual platform supports all common worldwide languages.
The NexxLinx/VANAD platform is a full-service solution, which is complemented by the resources that both companies provide to support their customers. NexxLinx and VANAD deliver experienced business professionals to help craft effective customer services strategies. Both organizations employ highly skilled Customer Service Agents to execute business processes. The platform is global, ensuring that the partnership between NexxLinx and VANAD is unique in the worldwide contact center market.
NexxLinx (www.NexxLinx.com), headquartered in Atlanta, GA, boasts a global footprint with Contact Centers in North America, South America, Africa, Europe and Asia. With clients across the globe, NexxLinx Agents can provide services in multiple languages, via email and telephone. NexxLinx offers an integrated software platform, driven by the convergence of voice and data communications. Services provided by NexxLinx Agents allow large companies to deliver Best in Class customer service without a need to build, fund, and staff a customer service facility with expensive infrastructure and technology overhead.