Atlanta, GA-NexxLinx, an Atlanta-based provider of Business Process Outsourcing and marketing services, has announced an agreement in principle for NexxLinx to acquire Microdyne Outsourcing, Inc. from L-3 Communications Corporation. Microdyne, based in Orono, ME, provides outsourced contact center services and fulfillment to a diverse range of industries, including government, telecommunications, e-commerce, video gaming, and publishing.
NexxLinx is a recognized leader in providing the markets they serve leading edge business process outsourcing results. This capability is comprised of the very best people, utilizing creative, adaptive processes, and the NexxPhase "in the cloud" contact center infrastructure. Optimized for multichannel communications, the NexxPhase Customer Interaction Manager supports voice, Web, messaging, fax, chat, and e-mail customer interaction at any time, in any place, over any device.
NexxLinx has experienced solid growth, and needs room to grow both in terms of quality employees and overall capacity. According to Craig Mento, CEO of NexxLinx "We're seeing an explosion in demand for our customer retention and sales conversion services, along with our video gaming and customer support operations. This opportunity will bring deep expertise in government markets, a group of very talented people, and a world-class facility, all in a first class community. We expect to significantly expand the employment at the Orono facility this year". Financial terms of the contract were not disclosed.
Microdyne Outsourcing, Inc., a subsidiary of L3 Communications Corporation, is a leading global contact center network manager. Microdyne provides award-winning 24/7 technical support, customer care, depot repair and refurbishment, and electronic support solutions from multiple worldwide facilities.
NexxLinx (www.NexxLinx.com), headquartered in Atlanta, GA, is a business process and marketing services outsourcing provider that combines skilled professionals, industry knowledge and advanced technology to help our clients create profitable relationships with their customers. We provide Customer Retention, Customer Care, Back Office Support and Technical Support Services for the nation's premier publishing, media, cable, telecommunications, financial services, e-commerce, and retail companies both in the US and around the world.