Atlanta, Georgia (BUSINESSWIRE) February 28, 2012- A leading personal and business Finance Publication has recently improved the end-to-end customer experience for their subscribers. Using an Enterprise mash-up application from NexxLinx, Inc., a Business Process Outsourcing provider, customer service agents no longer have to switch between multiple applications to perform routine transactions.
It's a challenge to cross-sell services when an agent is struggling with multiple, disparate systems. This technology gives the benefit of a modern, custom CRM system, at a fraction of the time and cost and with no impact to legacy systems. With a unified desktop clients will be able to complete transactions 10% faster, with better first call resolution.
"We've been a big proponent of leveraging technology to improve business processes," said Craig Mento, CEO of NexxLinx. "Our unified desktop is a cost-effective way to improve and integrate all aspects of the customer experience. The cloud-based architecture of our hosted software enables us to deliver measurable improvements in functionality immediately." Enterprise mashups can be a creative way to deliver the process changes and rapid improvements necessary to meet the needs of today's consumer.
NexxLinx (www.NexxLinx.com), headquartered in Atlanta, GA, is a business process and marketing services outsourcing provider that combines skilled professionals, industry knowledge and advanced technology to help our clients create profitable relationships with their customers. Our service platform is a comprehensive, cloud-based, secure contact center provided by our NexxPhase subsidiary. We perform Customer Retention, Sales Conversion, and Customer, Back Office and Technical Support Services for the nation's premier publishing, media, cable, telecommunications, financial services, e-commerce, and retail companies both in the US and around the world.