NexxLinx recently announced a relationship with another major game publisher. NexxLinx will be providing managed voice, messaging, chat and e-mail services. Their NexxPhase subsidiary will be providing the technology infrastructure that will be used by NexxLinx and the clients dedicated agents.
The Interactive Entertainment Industry has seen explosive revenue growth since 2007. Even in a down economy, industry growth continues unabated. Technology research and advisory agency Gartner, Inc. predicted that video games worldwide pulled in $74 billion in 2011 and will grow to a staggering $115 billion per year by 2015. The computer and video game industries have grown to a major, mainstream source of entertainment for all ages. The US represented about $25 Billion revenue in 2011, according to the Entertainment Software Association.
Worldwide Gaming publishers realize that the way to retain customers is to be customer-obsessed. NexxLinx provides the tools, technology and people to support that mission for companies ranging from $1B industry giants to boutique suppliers. "Game publishers from PCs and mobile devices to online multi-media role-playing games have unique needs. Some want real-time in-game chat. Others want an e-commerce interface to monetize the brand. Our industry focus helps us anticipate their requirements and be there when they need us" said Craig Mento, CEO of NexxLinx.
By hiring agents who are dedicated gamers first, and cross training them to work in every corner of the Industry (billing, in-game support, member services, and Level I/Level II Technical Support), NexxLinx boasts an incredibly First Call Resolution rate and industry-leading customer retention.
We understand the challenges of staying a step ahead of our competition. Our Workforce Management and Quality systems assure you that agent performance is continually monitored and improved.
NexxLinx forecasts another record breaking year for the Gaming Industry and looks forward to becoming a partner in success for our clients.
NexxLinx www.NexxLinx.com, headquartered in Atlanta, GA, is a business process and marketing services outsourcing provider that combines skilled professionals, industry knowledge and advanced technology to help our clients create profitable relationships with their customers. Our service platform is a comprehensive, cloud-based, secure contact center provided by our NexxPhase subsidiary. We perform Customer Retention, Sales Conversion, and Customer, Back Office and Technical Support Services for the nation's premier publishing, media, cable, telecommunications, financial services, e-commerce, and retail companies both in the US and around the world.
Dominique L White